Let me start by mentioning that it is common courtesy to tip your waiter 10% of the bill total (oh 10% of the bill, is not R10), you can tip more if you feel you got fantastic service, or less if you really feel that you got cheated. However, please take note of the following.
Your waiter:
• Is only human, and not a robot or a superhero.
•Probably has between 3 and 5 tables of between 2 and 8 people to keep happy at any given time. That works out at an average of 20 people that your waiter needs to help.
• When you order your drink with ‘just three blocks of ice’ your waiter has to remember this and physically go to the person who is making the drinks for the entire shop (yes, there’s usually only one or two people doing this) and ask them for three blocks of ice. All this while also remembering that the table next to yours wants no onion rings on their garnish and the one next to that wants two burgers on one plate, one with no sauce and one without a roll. And they probably have to remember this off the top of their head because when you’re ordering, you think they write at superhuman speeds.
• May not seem very friendly to you, but perhaps they’re just having an off day, perhaps they’ve been screamed at by a customer to ‘feel my meat! Touch it! Does it feel warm to you?’ when they have absolutely nothing to do with how the food is made. And perhaps this same customer has then degraded them by asking what tip they feel ‘they deserve’ in a very rude tone and then proceeding to tip them 2%. All for something that the kitchen staff did wrong and that was fixed within 5 minutes by just heating it up on the grill.
• While your waiter is busy serving all these many difficult people, he also has to find the time to meet and greet new guests as they come in the door, he/she then has to take that person’s drink order and give it to the waiter whose table it is.
•Is probably being screamed at to fetch the food that’s waiting, as well as drinks that are waiting (on either ends of the shop) and then has to sort out which to do first.
• Also has to remember exactly which sauces you ordered with your food, 20 minutes after you ordered it. Things like sauces and toast, butter for your baked potato and sour cream, the waiter has to dish up him/herself, whilst being shouted at to hurry up.
• Has to print the bill on the one working printer in the shop that 20 other waiters are also trying to use.
• Has to deal with rude co-workers who jump queues.
• Often has to find another waiter to help them carry their 10 plates to your table (a waiter may not send the food in stages, it all has to go out at once), this can take anywhere up to 15 minutes, because all the waiters are busy.
• Sometimes has to go to the back and do dishes themselves because the kitchen staff isn’t cleaning the things they need at the time.
• Has to deal with faulty computers that sometimes glitch and then order whatever they feel like. Your waiter then has to find a manager (there are usually only two or three around and are notoriously difficult to find) to sort this out before he/she takes you your bill.
So next time you feel like you’re receiving bad service, try to look at it from the waiter’s point of view… And lastly, if you decide to give your waiter a 50 cents tip after they pandered to your every need for 3 hours, rather keep it, as that’s just adding insult to injury.